The FCC has adopted a Notice of Proposed Rulemaking (NPRM) that proposes changes to modernize and simplify the Commission’s slamming and Truth-in-Billing rules. The current slamming and Truth-in-Billing rules protect consumers from having their local or long-distance service switched without their permission and require third party charges and other information on phone bills to be clear and easy to dispute. The Commission states that such rules are out of sync with how modern communication services are sold. The proposal aims to provide companies the flexibility to modernize their billing formats and customer service systems.
