T-Mobile Enters into Consent Decree for 911 Outage


The Federal Communications Commission’s (FCC, Commission) Enforcement Bureau has entered into a consent decree with T-Mobile, by which, the FCC will terminate an investigation into T-Mobile, and T-Mobile will pay a $19,500,000 settlement payment and implement a compliance plan.

The consent decree stems from an investigation into a 12-hour T-Mobile outage that caused more than 23,000 911 calls to fail on June 15, 2020.  On that same date, T-Mobile also failed to deliver location information for the same number of calls, and delivered more than 20,000 calls to PSAPs without call back information.

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