Verizon Settles 911 Investigation, Will Pay $3.4 Million


The FCC’s Enforcement Bureau (Bureau) and MCI Communications Services, Inc. d/b/a Verizon Business Services (Verizon) have entered into a Consent Decree which resolves the Bureau’s investigation into Verizon’s failure to meet regulatory obligations during an April 2014 six-hour outage in 911 service. During the outage, Verizon failed to timely notify affected Public Safety Answering Points (PSAPs). Under the terms of the settlement, Verizon will implement a compliance plan designed to reduce the likelihood and impact of 911 failures, ensure reliable 911 call completion, and plan for and provide expeditious notification to PSAPs affected by 911 outages. Also, Verizon will pay a fine in the amount of $3.4 million.

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