FCC Grants Complaint Alleging Verizon’s Premium Visual Voicemail was Inaccessible

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The FCC’s Enforcement Bureau (Bureau) has granted an informal complaint alleging that Verizon Wireless failed to comply with section 255 of the Communications Act and part 7 of FCC Rules, which require service providers to ensure that their services and equipment are accessible to people with disabilities.  The complaint filed by a Verizon customer specifically claims that Verizon’s Premium Visual Voicemail service, which transcribes the first 45 seconds of voicemail messages into text, was inaccessible. 

The Bureau ruled that: (1) the informal complaint contained all required information under FCC rules; (2) Verizon failed to meet its burden of proof that the Premium Visual Voicemail service is accessible; and (3) Verizon did not demonstrate its compliance with section 255 of the Communications Act and part 7 of FCC rules.  

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