The Federal Communications Commission’s (FCC or Commission) Consumer and Governmental Affairs Bureau (CGB or Bureau) has submitted its Biennial Report (Report) to the relevant committees in Congress in accordance with the Twenty-First Century Communications and Video Accessibility Act of 2010 (CVAA). The Report addresses the accessibility and usability of telecommunications and advanced communications services (ACS) and equipment for individuals with disabilities. The Report concludes that over the past two years, since the last report in 2018, there have been significant improvements in these areas. Specifically, smartphones continue to incorporate new features that aid these individuals such as speech-to-text and text-to-speech technology, voice assistants, and screen readers. However, the record also identifies some of the accessibility gaps that still exist such as the availability of accessible mobile phones for people who are blind and the inability of certain apps to be readable by screen readers.