Consumer Advisory Committee Urges FCC to Improve Consumer Complaint Reporting

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In one of its latest recommendations, the FCC’s Consumer Advisory Committee (CAC) proposes numerous ways the FCC can improve the way it shares anonymized consumer complaint data with the public.  The CAC believes that the FCC has a large amount of useful information related to consumer complaints, but the data is simply not being shared with the public without specific requests for the information.  At a minimum, the CAC recommends the FCC make six improvements to its methods for reporting complaint information, such as making data exportable in machine-readable and accessible formats that allow for filtering of information so the public can review information based on various criteria at their discretion.  Additionally, the CAC suggests the FCC build an online database that will give the public access to anonymized consumer complaint data.

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